Refund policy

At Discovery Backyard Shop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

We accept returns within 30 days of delivery for most items purchased from Discovery Backyard Shop.

To be eligible for a return:

  • The item must be in the same condition as received.
  • The item must be unused and free from damage caused after delivery.
  • All original accessories, manuals, and packaging should be included whenever possible.
  • Proof of purchase is required.

Free Returns

We offer free return shipping within the United States for eligible returns.

Before returning any item, please contact our customer support team to receive return instructions and authorization.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will review the issue and, where applicable, provide a replacement, exchange, or full refund at no additional cost.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Refunds are typically processed within 5–10 business days after approval, depending on your bank or payment provider.

Order Cancellations

Orders may be canceled free of charge before they have been shipped.

If an order has already been shipped, the order may be returned after delivery in accordance with this Return & Refund Policy.

Exchanges

If you wish to exchange an item, please contact us before returning the product. Exchanges are subject to product availability.

Non-Returnable Items

The following items may not be eligible for return:

  • Customized or personalized products
  • Products damaged through misuse, neglect, improper assembly, or unauthorized modifications
  • Products returned without prior authorization
  • Final-sale or clearance items, where stated

Contact Information

Discovery Backyard Shop
24 Pasadena Rd
Boston, MA 02121
United States

Phone: +1 (617) 436-0921
Email: Support@DiscoveryBackyard.shop
Website: DiscoveryBackyard.shop

United States Shipping Only

Discovery Backyard Shop currently ships exclusively within the United States. Free shipping is available on eligible orders delivered to U.S. addresses.

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team. We are committed to providing a smooth and hassle-free shopping experience.