Shipping policy
At Discovery Backyard Shop, we are committed to providing reliable shipping and excellent customer service. Please review our Shipping Policy below for important information regarding order processing, shipping times, and delivery.
Shipping Locations
We currently ship only within the United States.
At this time, we do not offer international shipping.
Free Shipping
We offer free standard shipping on all eligible orders shipped within the United States.
No minimum purchase is required unless otherwise stated on specific product pages.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
Orders are processed Monday through Friday, excluding weekends and holidays.
During periods of high demand, processing times may be slightly extended.
Estimated Delivery Times
After an order has been processed and shipped, estimated delivery times are generally:
-
Standard Shipping: 3–7 business days
-
Remote Locations: Delivery may require additional transit time
Delivery times are estimates only and are not guaranteed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
Customers can use the tracking information provided to monitor the status of their shipment.
Shipping Delays
While we strive to meet all estimated delivery times, delays may occur due to:
-
Weather conditions
-
Carrier disruptions
-
High shipping volumes
-
Holidays
-
Incorrect shipping information provided by the customer
-
Other circumstances beyond our control
Discovery Backyard Shop is not responsible for delays caused by shipping carriers or events outside our reasonable control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and an order has already been shipped, additional shipping charges may apply if the package must be redirected or reshipped.
Lost or Stolen Packages
If tracking indicates that a package has been delivered but you have not received it, please:
-
Check with household members or neighbors.
-
Contact the shipping carrier directly.
-
Contact our customer support team for assistance.
Discovery Backyard Shop will work with customers and carriers to help resolve delivery issues whenever possible.
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery.
Please provide:
-
Your order number
-
A description of the damage
-
Photos of the product and packaging
We will review the claim and work to provide a replacement, exchange, or refund when appropriate.
Order Cancellations
Orders may be canceled before shipment.
Once an order has shipped, cancellation may no longer be possible and the order will be subject to our Return & Refund Policy.
Contact Information
If you have any questions regarding shipping or delivery, please contact us:
Discovery Backyard Shop
24 Pasadena Rd
Boston, MA 02121
United States
Phone: +1 (617) 436-0921
Email: Support@DiscoveryBackyard.shop
Website: DiscoveryBackyard.shop
We appreciate your business and thank you for shopping with Discovery Backyard Shop.